Refund & Return Policy
Refund & Return Policy
Here is your fully corrected and branded Refund & Return Policy with “Povis Collection” properly used everywhere and cleaned for professional website use 👇 ✅ Refund & Return Policy – Povis Collection Refund & Return PolicyAt Povis Collection, we take great care in delivering products of the highest quality. Each item is thoroughly checked before dispatch. However, in the rare event that you face an issue, please go through our detailed refund and return terms below: 1. Eligibility for Returns & Replacements Returns are accepted only in case of damage or manufacturing defects. Products are not returnable for reasons such as: Change of mind Dislike of design, size, or colour Minor variations or general wear and tear Custom-made or personalized products are strictly non-returnable and non-refundable 2. Replacement Policy If your product is damaged during shipping, we will provide a replacement of the same product. If the same product is unavailable, a refund will be issued to your original payment method Refunds are issued only when replacement is not possible 3. Proof Required (Unboxing Video)To process any claim, customers must provide a clear, unedited unboxing video showing: Package in unopened condition from all sides Complete unboxing process Clearly visible damaged or defective product. ❗ Claims without proper unboxing video proof will not be accepted 4. Return Process We currently do not offer reverse pickup service Customers must self-ship the product to our return address The product must be returned with: Original packaging Tags Accessories (if any) Once received, we will inspect and approve/reject the request 5. Timelines for Reporting Issues Issues must be reported within 24 hours of delivery Claims raised after this period will not be accepted After approval: Replacement/Refund will be processed within 7–10 working days 6. Shipping Costs Return shipping cost → Paid by customer Replacement shipping cost → Paid by Povis Collection 7. Contact for ClaimsFor any return/refund issues, contact us:📞 WhatsApp: +91 9363723291📧 Email: [poviscollection@gmail.com] Important Notes Products damaged due to misuse, mishandling, or normal wear and tear are not eligible Slight colour differences due to lighting or screen settings are not considered defects Povis Collection reserves the right to make the final decision on all return/refund requests
Here is your fully corrected and branded Refund & Return Policy with “Povis Collection” properly used everywhere and cleaned for professional website use 👇
✅ Refund & Return Policy – Povis Collection Refund & Return Policy
At Povis Collection, we take great care in delivering products of the highest quality. Each item is thoroughly checked before dispatch. However, in the rare event that you face an issue, please go through our detailed refund and return terms below:
1. Eligibility for Returns & Replacements Returns are accepted only in case of damage or manufacturing defects.
Products are not returnable for reasons such as:
Change of mind Dislike of design, size, or colour Minor variations or general wear and tear Custom-made or personalized products are strictly non-returnable and non-refundable
2. Replacement Policy
If your product is damaged during shipping, we will provide a replacement of the same product. If the same product is unavailable, a refund will be issued to your original payment method
Refunds are issued only when replacement is not possible
3. Proof Required (Unboxing Video)
To process any claim, customers must provide a clear, unedited unboxing video showing:
Package in unopened condition from all sides Complete unboxing process
Clearly visible damaged or defective product.
❗ Claims without proper unboxing video proof will not be accepted
4. Return Process
We currently do not offer reverse pickup service
Customers must self-ship the product to our return address
The product must be returned with:
Original packaging Tags Accessories (if any)
Once received, we will inspect and approve/reject the request
5. Timelines for Reporting Issues
Issues must be reported within 24 hours of delivery Claims raised after this period will not be accepted
After approval:
Replacement/Refund will be processed within 7–10 working days
6. Shipping Costs
Return shipping cost → Paid by customer Replacement shipping cost → Paid by Povis Collection
7. Contact for Claims
For any return/refund issues, contact us:
📞 WhatsApp: +91 9363723291
📧 Email: [poviscollection@gmail.com]
Important Notes
Products damaged due to misuse, mishandling, or normal wear and tear are not eligible
Slight colour differences due to lighting or screen settings are not considered defects
Povis Collection reserves the right to make the final decision on all return/refund requests